Shipping + Returns
 

SHIPPING:

UK orders: 2-5 working days.

International orders: 4-8 working days.

VAT/Tax charges for international orders are not covered by us.

Please note that import duty charges are not covered by us, the customer will be liable for these charges.

RETURNS:

For damaged goods, you may return them within 3 days with the proof of damage prior to the receiving of the package.

Returns from outside the UK are not covered by us.

  • If you are returning an item due to it being faulty, damaged, or not as described, we will cover the return shipping costs. Our customer support team will provide you with a shipping label.

  • If you are returning an item for any other reason, including change of mind, you are responsible for the return shipping costs and any duties and taxes owed. We recommend using a trackable shipping method to ensure the item is received by us.

  • Once we receive and inspect the returned item(s), we will process your request according to the following options:

  • For faulty or damaged items, we will offer you the choice of a replacement or a full refund.

  • For items returned for any other reason, you will be eligible for a refund of the item's purchase price, excluding shipping costs.

RETURNS ELIGIBILITY

You may return an item purchased under the following conditions:

The item received does not match the product description on our website.

You received the wrong item.

NON-RETURNABLE ITEMS:

Certain items are non-returnable, these include:

Personalized or custom-made products.

Items that have been used or are not in their original condition.

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